Install error

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spazza
Posts: 8
Joined: Tue Mar 24, 2009 1:57 pm

Re: Install error

Postby spazza » Tue Mar 24, 2009 2:22 pm

Got this direct from their support web page.


Problem Subject: Error 1320.The specified path is too long.

Problem Description: I am attempting to install SPSS 16.0 for Windows on a machine running Windows Vista. During the installation, I encounter one of the following errors:

Error 1320.The specified path is too long.
C:\ProgramData\Application Data\SPSS

Error 1317.Cannot create directory.
C:\ProgramData\Application Data\SPSS

or on a French version:
Chemin dÆaccÞs C:\ProgramData\ApplicationData\SPSS trop long

What is the problem?

Resolution Subject: This problem has been reported to SPSS Development - Workaround Available

Resolution Description:
This problem has been reported to SPSS Development. We apologize for any inconvenience this has caused.

This problem has most commonly been reported on Sony Vaio machines running Microsoft Vista , but there have been reports from other machine types as well.

The MSI 1320 error usually occurs when the installation folder (INSTALLDIR) the user is installing to is a mapped network drive, or has been substituted using the DOS 'SUBST' command. So as an initial diagnostic, please check to be sure this is not the case in your situation.

In the mean time, we apologize for the inconvenience and offer the following workaround:

Remove the "Application Data" shortcut (junction) from the "C:\ProgramData" directory:

1. Click on your Start button, select Computer

2. Choose the "Organize" drop-down located in the upper left-hand corner and select "Folder and Search Options"

3. Choose the "View" tab, select the following options, and click OK:

select "Show hidden files and folders"
uncheck "Hide protected operating system files"

4. Navigate to "C:\ProgramData"

5. Locate the "Application Data" shortcut

6. Click and drag the "Application Data" shortcut to another location. For example, your Desktop.

7. Install SPSS.

8. When the installation is complete, you may move the "Application Data" shortcut to its original location.

If you have issues restoring the settings that were in place prior to the resolution process, please perform the following steps:

1. Click on your Start button, select Computer

2. Choose the "Organize" drop-down located in the upper left-hand corner and select "Folder and Search Options"

3. Choose the "View" tab, select the following options, and click OK:

Select the 'Do not show hidden files and folders' option.
Select the 'Hide protected operating system files' option.
Select the Apply button.
Select the OK button.
Close Computer window.

Your original settings will now be restored.
Jomjo
Posts: 1
Joined: Mon Mar 30, 2009 1:27 am

Re: Install error

Postby Jomjo » Mon Mar 30, 2009 1:34 am

In my case another error message appears when trying to move, cut or even copy the application data shortcut: You need permission to perform this action.
When insisting (trying repeatedly), the shortcut disappears from the original folder but doesn't appear in the destination.
If the action is performed through the native administrator account, vista allows you to move the link, but when re-establishing it to it's original folder, you will see that you can't do it, since SPSS has created a folder with the same name and vista take them both as the same.
It seems that the guys from SPSS didn't think this through. Versions 16 and 17 with problems related to windows' folder structure? That's too basic...
Help anyone? Please!
windows vista, a recent asus machine.
spazza
Posts: 8
Joined: Tue Mar 24, 2009 1:57 pm

Re: Install error

Postby spazza » Wed Apr 01, 2009 10:19 pm

the windows structure for 16.0 and 17.0 are the same, why didn't SPSS think this through etc..
What do you mean?

Do you mean;
C > Program Files > SPSS Inc > SPSS 16.0

and then

C Drive > Program Files > SPSS Inc > Statistics 17.0 >

?

can you explain

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