How do I group my questions? Beginner needing urgent help!

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natdyas
Posts: 2
Joined: Thu Jul 31, 2014 4:51 pm

How do I group my questions? Beginner needing urgent help!

Postby natdyas » Thu Jul 31, 2014 4:57 pm

Hi Guys,

I need urgent help with my dissertation analysis. I'm analysing service quality and have 22 questions in total.

I would like to split these 22 questions under 6 Categories/Factors: 1) Timeliness, 2) Availability, 3) Return, 4) Condition, 5) Empathy and 6) Assurance.

Please can you advise me as to how I do this? A step by step would be much appreciated as I have literally zero knowledge of SPSS :(

Thanks so much for your help in advance :)

Nat
GerineL
Moderator
Posts: 1477
Joined: Tue Jun 10, 2008 4:50 pm

Re: How do I group my questions? Beginner needing urgent hel

Postby GerineL » Mon Aug 11, 2014 2:52 pm

it is not quite clear what you want, what your variables look like, what you mean by split etc.

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